Delivery ~ beautifully ~ Order Tracking
Order Tracking
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
Jolie Shipping Information
We offer FREE Standard 3 Day Ground Shipping on all Lagos. merchandise orders ₦500,000 and over (excluding taxes).
All orders are shipped from Nigeria and transacted in Nigerian Naira.
Standard 3 Day Shipping
(Orders ₦500,000 & Over)
Free
2 Day Shipping
₦50,000
1 Day Shipping
₦70,000
Pre-order and back-order items
If your order contains pre-order or back-ordered items, we will ship items as soon as they are available. Your order may arrive in multiple packages. For International orders, please note that we will hold the entire order until the pre-ordered or back-ordered items are available. We cannot split or combine any orders. If you have any questions, please contact our customer service department at customerservice@luxebloombeauty.com or call us at +234 (0) 812 111 1234
Shipping costs + delivery times
Orders must be placed by 12pm WAT to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday.
If your order contains a hazmat item (e.g., nail polish, pressurized spray cans, etc.), it must ship ground 3 Day Shipping (2-8 days total delivery time).
Tracking orders
When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track your order, sign in to access My Account that will contain your order information. You can also contact our Customer Service to track your order.
For more information or questions, please contact Jolie Customer Service via email (customerservice@luxebloombeauty.com) or via phone at +234 (0) 815 111 1234. Operating hours are 24 hours a day, 7 days a week, excluding holidays.